Orders & Shipping
If any changes need to be made to an order, please contact us immediately at care@katnoelle.com or by calling the store at (945) 225-8709. Once your order has been fulfilled and an email with tracking has been sent, it cannot be edited.
If standard delivery was chosen it should take about 3-4 days depending on the carrier. If express delivery was chosen, it should take about 1-2 days depending on the carrier.
Once we have processed your order, you will receive a separate email with tracking information. If no email is provided, please feel free to contact us at care@katnoelle.com or at (945) 225 -8709
We do ship internationally, at checkout you will be given the option to choose which carrier works best for your needs.
Don’t panic, ask around and see if it was possibly delivered to a neighbor. If not you will have to open a case with the corresponding carrier (USPS, UPS, FEDEX, etc.) and once that case is open please contact us at care@katnoelle.com with the case number and we will work with you and the carrier to see what can be done.
All products that are discounted are considered final sale, they can not be returned or exchanged. Earrings, jewelry or rings are also considered final sale for hygiene and health and safety reasons unless the item(s) are deemed faulty or damaged.
You are welcome to drop off the return to our Dallas boutique and our team will process your return there. If you’d like to exchange an online order, it will have to be processed as a return then the store credit received can be used to exchange for the correct size in store.
Returns & Exchanges
Our return policy can be found here (INSERT RETURN POLICY LINK).
You have 14 days from when you received the item to
Yes, returns/exchanges are at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by Kat Noelle Customer Care staff prior to the return of item(s). We recommend that returns/exchanges are posted through tracked and insured means. Please note that we do not accept liability for goods lost or damaged in transit whilst being returned to us.
Once we have received your items, inspected them we issue you a refund in the form of a store credit. You will receive an email with your store credit, it does not expire and stays linked to your customer account.
We do our best to inspect every order and item being shipped out, if on the off chance it arrives damaged please contact us immediately at care@katnoelle.com with photos of your damaged package and your order number.
We only offer refunds in the form of a store credit.
Products
Our products are made all over the world. We carry different brands from Australia, the UK, Colombia, the US and so many more countries.
All of our orders are shipped from our Dallas boutique.
We hope that you will have your products for years to come, we want your pieces to be a life long addition to your closet!
We do our best to let you know when to size up or when to buy something that is true to size. If you have any questions, please do not hesitate to reach out to us through email at care@katnoelle.com or through phone/text at (945) 225-8709. We would be more than happy to provide you with more information in regards to any product.
A lot of our products will be made from sustainable materials such as cotton or linen, we do our best to provide you with fabric content in the product descriptions.
Payment
We accept paypal, all credit cards and Shop Pay.
Please contact us at care@katnoelle.com or in store at (945) 225-8709.
Depending on the promotional code, yes, if it is a flash sale on a specific group of products then it will only apply to that group.
We typically do not offer any price adjustments, if you have any further questions about this please contact us at care@katnoelle.com.
Currently at this time, we do not offer bulk pricing.